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Crises can take many forms and occur without warning. These crises include advertising disasters, improper communication with suppliers or failures during the campaign. Most organizations prepare emergency plans. However, no matter what crisis we face, it is important that the leaders of organizations use them emotional intelligence facing a problem. This can help them overcome the crisis they are facing. It helps us to manage our panic and reactions and it helps us understand others and helps calm their panic.
What is emotional intelligence?
We are able to manage our emotions, which we use to resolve crises more effectively. Emotional intelligence consists of four elements – self-awareness,, self-government,, social awarenessand relationship management /social skills.
As a leader, you are constantly watching. People will follow your every move. Because of this you have a great opportunity to make an impact. When they see you calm down, they will stay calm. So how do you ensure peace even in a crisis? You need to be aware of how you react to your situations and to other people. If you to know of your reactions or emotions you control the situation, not your emotions. Find out how you react when under pressure. Did your heart beat faster? Are you getting irritable? If you know how to respond, you can control your emotions, which increases your ability to deal with a crisis because your emotions will not affect your decisions.
People who are self-aware can easily identify their emotions if they need time to do so. Even experts need a moment to gather their thoughts, but when they are, they can easily control themselves.
So what does it mean to manage yourself? If you know about respond negative to something, you can do anything to intervene before escalating. For example, one of your employees made a mistake that could cause your company to lose an important customer. How do you feel? While you are allowed to have these emotions, you need to learn to manage them so that you can handle the situation.
If you control your emotions, you can put off frustration, anger, and panic and start dealing with the problem first before dealing with an employee. In other words, your emotional intelligence can help you focus on the important things during a crisis. When the crisis is over, you may find time to release these emotions privately.
While the first two elements focus on internal issues, social awareness (and relationship management or social skills) focuses on your ability to communicate with other people.
“Empathy it is a basic social skill awareness, ”Writes author Daniel Goleman. Empathy is our ability to understand and share other people’s feelings. During a crisis not only one who experiences different emotions. As a leader, you can influence how others feel. If you let your emotions get lost, your people will probably do it. If you show them that you are afraid or angry, they may also experience these feelings.
Your people are probably just as afraid, if not more so, than you are. Your anger can also make them feel antagonistic. Instead, when you control your emotions, you are in a better position to help them deal with their emotions. You can motivate them to continue working despite the crisis you are facing. You can even encourage them to resolve the crisis. Being socially aware allows you to get others to control their emotions and focus on tasks.
Relationship management or social skills
“Relationship management refers to your ability to influence, coach and teacher others resolve the conflict effectively, ”Lauren Landry writes Harvard Business School. Yes, you need to be a good communicator, which means learning to be a good listener. Being a good listener improves your ability to be socially aware. You need to use what you have learned from your observations (because of your social awareness) to help you manage your relationship. For example, a crisis creates tension, which means an increase in emotional reactions. To avoid conflicts, you need to resolve issues before they become problematic, and good relationships with your people as well as with outsiders make it easy to resolve issues.
All of this means that leaders need to develop their emotional intelligence while there is no crisis so that they are ready by the time the crisis comes.