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For and Against Conversation Trade

Talk is a fundamental part of the buying process, whether you ask the wine clerk what the red recommends or send a message to the store owner on Facebook to see if they are selling gift cards.

I am sure you have visited the website and if you have opened a chat box and asked if you needed help or offered to start a conversation. Chances are that the “person” you are talking to is not human.

Chatbot allows business owners to respond and solutions – and even generate leads and sales – 24/7, via automated live customer service chat. According to IBM, a chatbot could answer 80% of routine customer service questions.

There are two types of chatbots:

1. Those who rely on rules and can only accept / respond in limited ways.

2. Those using artificial intelligence use sophisticated acceptance / response algorithms.

One of the areas that we will increasingly see in technology in healthcare. While nothing will replace the professionals – especially in emergencies – it is convenient and quick to ask the bot a simple question about the common cold or those drugs that affect breastfeeding.

Here’s an example: Florence is a popular online personal health assistant. “She” focused on two main characteristics: health monitoring and medication recall. All users have to do is start a conversation with her on Facebook Messenger, Kik or Skype and she will jump in.

Let’s look at three benefits of conversation:

1. Quick answers, more options. You are able to answer ultra fast queries and this type of interaction is possible on a wide variety of platforms including Facebook Messenger, SMS, Google Home, Amazon Alexa, Apple Business Chat and WeChat.

2. Money, money, money. You don’t have to work late answering questions and you don’t have to pay employees to respond to every interaction. If you want to sell through your bot, people can buy your product or service anytime, anywhere.

3. You collect data automatically. e-commerce chatbots collect data so you can provide more personalized …

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Source by Susan Friesen

 

 

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