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“We deliver your pizza in 30 minutes or you get it for free” When Domino met this challenge with his customers, they said it was more than a challenge for their customers. . The challenge is to be ready when pizza is served to you – warm and fresh on your doorstep. The challenge, being around. And last but not the least; the challenge of being fully trained when knocking!
Now, a challenge like this not only intrigues people, but creates great curiosity for the brand. A study conducted by Voxware on 500 consumers about their delivery expectations for online purchases confirmed that 69% would not prefer to buy from an e-commerce brand if they did not deliver the Promised Day product to them. So, what is the impact of late delivery on your ecommerce business? And how would you overcome these challenges by extending your delivery date? Let’s try to know.
Pushing customer support
“I ordered my product 15 days ago. Why haven’t I received my product yet?” Delay deliveries for the day and your email box will be full of such inquiries. And it depends on whether or not your company is reached. Otherwise, your phones won’t stop ringing either. Imagine the amount of pressure it will exert on your employees! Instead of focusing on enhancing their brand or attracting more visitors, they will be busy answering queries. It will also have an impact on revenue generation and will have a negative impact on your workforce.
Negative site reviews
Well, it’s something you can’t save yourself from. Reviews play a significant role in making or stopping sales. People can write reviews that portray your business in a bad light. Not only on your website but also in various forums on Google. Now, if your delivery services are not complete, the chances of poor reviews are greater. When they see reviews, buyers may be concerned about making transactions with you and you will lose a few potential customers.
Social media critique
By now, you need to be aware of how important social media platforms are. Let’s say you now have a social media page and your delivery standards are dropping. If your services deteriorate, your customers will write comments on your page and report you against social media authorities. This will result in the page being removed and the page being closed. Imagine the impact it will have on your brand name!
You definitely don’t want to go through the obstacles above. Therefore, you will need a system that helps you deliver deadlines to the dates your customers want. Now, let’s say you have a Magento ecommerce store and want to ensure timely delivery. In that case, you can look for order delivery date extensions and find one that suits your needs.
So, how does extending the delivery date work?
The main goal of any extension of the delivery date is to eliminate uncertainty and guesswork from the delivery system. When you install an extension like this, it allows the e-commerce owner to set delivery dates from the background and reflect that on the front for their customers. After that, your customers can choose a date when they want to deliver and order for themselves.
The advantage of accessories like these is that they allow you to schedule deliveries on time and reach your customers & # 39; expectations. We hope you find the one that suits your needs soon. All the best!
by Maulik Shah